Ring Doorbell Power Source Says Battery

Update people are commenting that the ring pro power cable fuse.

Ring doorbell power source says battery.

1st time that has ever happened so i looked at the device health and it showed the power source was battery and not hardwired. I do have the battery installed as the directions say. Countless ring video doorbell pros have failed to work as intended due to a faulty internal battery. It will need to be recharged on a regular basis.

I am having the same issue with my new ring 2 doorbell. I have a ring 2 that is just over 2 years old. Purchased the 18v 500mah power supply from amazon and it worked for a few minutes showing hardwired and light ring lit up but then it went back to battery status and no lit ring. The main page for the doorbell in the ring app will always show battery for the first item meaning the battery status but if you go to device health it should show hardwired as the power source.

The main screen shows a green battery with a lightning bolt through the. When i bring up device health it shows power source hardwired status 4 what is wrong with my rin. Called ring several times they just sent me a replacement. I ve pushed the button a couple of times but the battery continues to show low and is discharging.

The rechargeable battery that comes included with your ring video doorbell is designed to power your device without being connected to an external power source. Ring s battery powered doorbells have made smart security at the door easier but they ve had to strike a balance in terms of the features offered and power usage. Ring doorbell2 started showing power source as battery after 2 years. I finally get my ring pro doorbell working after the ring customer service gives up on me.

Mine shows power source. The symptoms of this is usually a completely dead unit that will not respond to power or a unit that reboots unexpectedly although there can be many other symptoms. For more information about battery life and recharging your ring video doorbell visit the charging guide. I just installed a brand new ring door bell 2 and it is complaining that the battery is low.

Problems can arise however when a doorbell mechanism draws so much power that there s not enough left over to power your ring video doorbell pro. I let the batter charge about 3 hours or so via usb and got the battery up to 70ish before installing the bell. It s been slowly charging by hardwired installation since. The other day i received an email saying i needed to recharge the battery.

Your ring video doorbell pro is designed to draw power from the same 16 volt ac power transformer as your internal doorbell mechanism.