If the contact between the wires makes the bell ring then the button is broken and should be replaced.
Ring doorbell power supply not working.
Your ring pro requires a power source that supplies a minimum of 16 volts ac at 20 volt amps when connected directly to a transformer plug in adapter or 30 volt amps when used with an internal doorbell.
The trickle charge the ring video doorbell gets from being hardwired is solely used to charge the battery.
Tap the device health tile.
1 check to make sure that you installed their module included with the doorbell properly inside of your mechanical chime.
Ring pro works fine for a couple of events and then stops working.
Dc is not supported.
Connect your device to a different power source and try again.
To check the voltage of your ring pro open the ring app select your ring pro and tap on the text of the voltage status to see the voltage mv reading.
This module is what allows the ring doorbell to control the chime.
If you are uncomfortable reading wiring diagrams hooking up wires or soldering them in place consult a licensed electrician for assistance or use the built in rechargeable battery to power your video doorbell.
Connecting the ring video doorbell to an ac transformer requires some knowledge of wiring and soldering.
If your ring device is not keeping charged while hardwired then more than likely this is due to other environmental factors such as the outside temperature or too many motion events triggering the device.
You can solve power issues with your ring doorbell by upgrading your transformer bypassing your device and installing a plug in adapter.
Unscrew the doorbell button and touch together the two wires fastened to the back.
Check how you have hardwired the device.
If you are using a powered device.
Fear not as it is usually one of three things.
All the wires connected to it from the power source should seat snugly.
Your ring video doorbell pro requires a power source that supplies a minimum of 16 volts ac at 20 volt amps when connected directly to a transformer supplied or plug in adapter.
We hope that the aforementioned solutions will help you correct power issues with your ring doorbell.
Determine whether it is receiving enough power.
The ring video doorbell can only be connected to an ac transformer.
If it isn t properly installed it will not work.
If this is happening and you suspect that you re having a power issue follow these instructions.
To check the voltage of your ring pro open the ring app select your ring pro and tap device health.
We have attempted a few things to see if it would help such as reduced the motion sensor notifications and shorten the motion range detector.
Therefore i concluded the ring doorbell not charging or working when hardwired.
Start with the doorbell button in most cases it will be the cause of the problem.
Open the ring app and tap your ring doorbell to open its settings screen.